Help Center

Find answers to common questions, learn how to use Novarrium, and get in touch with our support team.

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Frequently Asked Questions

Getting Started

Click "Create Story" from the home page or dashboard. Choose Interactive Mode for AI-guided chapter generation, Import Mode to upload an existing manuscript, or Start Blank for a fresh canvas with full manual control.
Interactive Mode gives you chapter-by-chapter control with AI guidance. Import Mode analyzes your existing manuscript and builds a story bible to continue writing. Start Blank creates an empty project for experienced writers who want full manual control from the start.
The Story Bible automatically tracks every character detail, relationship, setting element, and plot point mentioned in your novel. This ensures perfect consistency across all chapters - the AI will never forget that your protagonist has green eyes or that the villain was introduced in chapter 3.

Editor Features

Ghost Writer is our AI-powered inline completion tool in the Full-screen Editor. As you type, it suggests continuations based on your story context, writing style, and the Story Bible. Press Tab to accept suggestions or keep typing to ignore them.
Select any text in the editor to open the AI Assist menu. You can rewrite, expand, compress, or improve flow on any passage. The AI respects your Story Bible and character voices, so edits stay consistent with your world.

Account & Billing

Click "Get Started" or "Sign Up" from any page. You can create an account with your email or use social login. New accounts start with 3 free chapters β€” no credit card required.
Creator tier ($19.99/mo) includes 15 chapters/month. Author tier ($59.99/mo) includes 50 chapters/month with Import Mode and priority support. Studio tier ($179.99/mo) includes 150 chapters/month with dedicated support. Each chapter is ~3,000 words of AI output. All paid tiers include the full generation pipeline, Story Bible, and Relax Mode. Visit /pricing for details.
Go to Settings > Billing in your dashboard. You can upgrade immediately or downgrade at the end of your current billing period. You can also purchase one-time chapter packs that never expire.

Generation & Export

Yes! Use Import Mode when creating a new project. Upload your manuscript (TXT, DOCX, or paste text), and our AI will analyze it to extract characters, plot points, and build a Story Bible so you can continue writing with full consistency.
In the Chapter view, click the "Regenerate" button. You can regenerate with the same outline or provide new instructions. Each regeneration costs 1 chapter from your monthly allowance. Paid tiers include free regenerations each month.
All paid tiers can export to TXT, PDF, and EPUB. Go to your project, click "Export", and choose your format. Your exported file includes all chapters and metadata.

Troubleshooting

Generation time depends on: (1) Current server load, (2) Chapter length, (3) Your tier (Author/Studio get priority). Complex chapters with detailed outlines may take longer. Check the job queue status in your dashboard for progress updates.
First, check the job status in your dashboard - it may still be processing. If it shows "failed", try regenerating the chapter. If the issue persists, contact support with your project ID. We can review logs and help troubleshoot.
Email us at novelforge1@gmail.com with your account email and a description of the issue. Include your project ID if the issue is related to a specific novel. We typically respond within 24 hours.

Still Need Help?

Our support team is here to help. We typically respond within 24 hours.

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Email Support

Send us a detailed message and we'll get back to you as soon as possible.

novelforge1@gmail.com